What would it cost you if a scammer managed to steal one of your driver’s paychecks and rerouted their deposit?
How confident are you that a fake email – one that looks like it came from you – hasn’t already slipped through the cracks?
This kind of scam is happening more often, and trucking companies like yours are being targeted. That’s why Superior Trucking Payroll Service is rolling out a new security policy to stop direct deposit fraud before it happens — and to give you peace of mind.
In this article, we’ll walk you through exactly how these scams work, why trucking companies are prime targets, and what changes we’re making to protect your drivers’ paychecks — and your reputation.
How Payroll Scammers Use Fake Emails to Steal Truckers’ Paychecks
Here’s what’s happening:
Scammers are hacking into company email accounts — or faking emails that look real. They use these emails to send payroll companies requests to change an employee’s direct deposit information.
The scammer gives their own bank account information and says it’s for one of your employees. If no one checks closely, that employee’s next paycheck gets sent to the scammer’s account. Once that money is gone, it’s impossible to get it back.
This isn’t just a big city problem. It’s happening across many industries, including trucking. And it’s hitting small and mid-size companies the hardest. Why? Because scammers know that these businesses often don’t have big IT teams or fancy security tools. Most rely on email to get things done fast — and that’s exactly what scammers are counting on.
Why Direct Deposit Scams Are a Serious Risk for Trucking Companies
Your drivers work hard — and they count on getting paid on time. If someone steals that paycheck, it creates a mess for everyone:
- The driver is short on money.
- You may feel pressure to replace the stolen funds.
- It causes stress, confusion, and possible legal problems.
- Your company’s reputation and trust with employees can be damaged.
We’ve seen enough of these attempts to know it’s time to act. That’s why we’re updating our policy now — before anyone else gets hurt.
New Payroll Security Steps to Protect Trucking Companies From Fraud
We want to make sure every paycheck goes exactly where it belongs. Here’s what we’re doing to stop fraud before it happens:
Phone Confirmation Required
We will not make any direct deposit changes unless we speak by phone with our main contact at your company. This is our way of verifying that the request is real.
Only Verified Company Contacts Can Approve Changes
We won’t accept change requests from drivers or employees directly. All changes must come from your company’s main contact with us — someone we talk to regularly and trust.
Emails Alone Are Not Enough
Even if an email looks real, it’s not enough anymore. We must talk to someone we know by phone. This step stops scammers from using hacked or fake email addresses that can look exactly like your real email.
No Exceptions
These rules apply to every direct deposit change. We’re doing this to protect all your employees — and your business.
Why Extra Verification Is Worth It to Prevent Payroll Fraud
We get it. You’re busy. Trucking moves fast. Adding one more step to the payroll process might feel like a pain.
But we’re not doing this to slow you down — we’re doing it to keep you and your team safe.
At the end of the day, these are your people. You hired them. You know them. We don’t have personal relationships with your drivers or office staff. We don’t know their voices or stories like you do.
That’s why these changes have to come from you. You’re in the best position to know if a request is real or suspicious. We’re here to support you — not make guesses that could cost someone their paycheck.
A few extra minutes on the phone is nothing compared to the time and money lost if a scammer gets through. We’d rather be extra careful now than try to fix a disaster later.
How Our New Payroll Policy Protects Trucking Owners & Teams
This new policy doesn’t just protect drivers. It protects you — the business owner or manager — from the stress and cost of payroll fraud.
If a scammer succeeds:
- You may be stuck covering the missing pay.
- It can damage your relationship with your drivers.
- It can even lead to legal problems or HR issues.
By sticking to these new rules, we’re taking that risk off your shoulders.
This is about peace of mind — knowing your people and your money are protected.
Need to Know More About These Scams?
Here are a few trusted resources on direct deposit fraud and how it affects businesses:
How to Safely Update Direct Deposit Information With Us
If you or someone at your company needs to update an employee’s direct deposit, here’s what to do:
- Have your main contact call us — or be ready to take our call.
- Be prepared to confirm the change over the phone.
- Do not let employees or drivers send changes directly to us.
That’s it. It’s a small step that makes a big difference in keeping your payroll safe.
Trucking Payroll You Can Trust — With Service That Has Your Back
Payroll scams are becoming more common — but now you know how they work and how our new policy helps stop them. With one quick phone call to confirm changes, you can keep your team’s paychecks safe.
Scammers are using fake emails to trick payroll teams into sending money to the wrong account. That can lead to lost pay, unhappy drivers, and serious problems for your business.
Want to see what great customer service really looks like in payroll? Read our article Trucking Payroll Done Right: The Awesome Customer Experience. You’ll see how everything we do — from security to support — is built around giving you the best service possible.
At Superior Trucking Payroll Service, we don’t just run numbers. We protect paychecks. We support people. And we work hard to deliver an awesome experience every time we connect with you. That’s the kind of payroll partner you deserve.
Written by Melisa Bush
With over 15 years of experience in the trucking industry, Melisa is well-versed in the complexities of trucking payroll and adept at navigating special circumstances. Before joining Superior Trucking Payroll Service, Melisa worked at a trucking company, where she managed driver miles and expenses for a fleet of 50 trucks. This hands-on experience gives her unique insight into the challenges our clients face when preparing their payroll data.
Melisa’s top priority is customer service. She strives to treat each client as an individual with genuine needs, rather than just another number in the system. Her goal is to alleviate the burdens of our clients and make their daily operations smoother.