Frequently Asked Questions
Your name implies that you only do trucking payroll. Do you service other industries?
Yes! The trucking industry has payroll challenges that other industries do not, so we specialize in trucking. But we are happy to tackle any client’s needs.
Do you charge extra for Direct Deposit?
No. Direct Deposit for your employees is included in our base fee.
Can I get custom reports made?
Yes. Since we develop our own software, we have the capability to design any report for you if you provide the data. We also have a number of template reports that go beyond the typical payroll package.
Do we have to pay you to build a custom report?
Only if what you ask is a report that nobody else could use, or if you ask us not to share it with other clients. In either of those cases, the fee would be a one-time expense. Once we build the report, you can have it for free anytime.
Do we have to pay fees for quarterly and annual tax filings like 941's and W2's?
No. These are all included in our base fee.
I have an employee that needs his last four paycheck stubs to get a mortgage, how can I get them?
The easiest way is for them to sign up for a user name to view them online for free at www.truckingpaychecks.com. From there they can view, download and print as many pay stubs as they want.
How do we get our information to you each pay period?
Whatever works best for you, we have some clients who call us, some that we set up a special webpage for them to send their data to us, but most simply email the pay data.
How do my employees receive their pay stubs?
Generally, we email them to each employee once they are ready. They can also register for free at www.truckingpaychecks.com to see them anytime.
How do I process a newly hired employee?
The easiest way is to complete a form that we provide and get it to us on, or before your payroll processing date.
How do I change a deduction for an employee?
The easiest way is to complete a form that we provide and get it to us on, or before your payroll processing date.
Who remits court-ordered payments to be deducted from an employee?
Fax or email us the court order and we’ll do the rest. We’ll cut the check and mail it for you if that is your preference.
How long does converting to Superior Trucking Payroll Service take?
It depends on the number of employees and where we are on the calendar but usually, we’ll make a go of it in about 24 hours or less.
I have an employee that claims he reached his maximum FICA wage at his previous employer and he has asked me to not withhold FICA from his check. Can I do this?
Not legally. He’ll have to file for the money on his 1040 at the end of the year.
I have an employee that complains that he owes the IRS money on his 1040 each year, and blames us. What can we do?
There are many reasons why he might owe but they don’t matter, especially to him. The employee should complete a new IRS form W-4. On his new W-4, he should ask for additional money to be withheld on line 6.
Do you sell workers compensation?
No. We believe that things are best left to experts. We’re always happy to refer you to an agency that will serve you well. It’s the same reason why you shouldn’t have your payroll prepared by a company that doesn’t make payroll its main focus. We can’t all be experts at everything.
Can you help our company with our workers compensation audit?
We can help in a number of ways. First, at a minimum, we’ll provide all the payroll reports for your audit in one package. They’ll include all the 941’s SUTA forms and a report explaining any variances such as Section 125 deductions. In addition, we can provide worker’s compensation reports through the year at any interval you’d like them. These reports can show you if you have wrongly estimated your payroll for the insurance so you can work with your agent to correct it mid-year.
Also, for our medium and large-sized clients, we’ll attend your work comp audit personally. Our experience is that having your payroll preparer present for the audit can reassure the auditor that everything is done correctly. We can also collect your premium each pay period and report and remit it to your insurance agency. In the industry, it is called Pay-As-You-Go or PAYGO.
How hard is it to convert to Superior Trucking Payroll Service?
It’s almost as easy as saying yes! Because we developed our own software, we can import the necessary data in almost any order. As long as you can export it from your prior arrangement, we can finish it from there.
If you can’t get the data in a file, we’ll do all the heavy lifting to make sure that all your employees are properly entered into our software.
What are the benefits to outsourcing my payroll?
You’ll save time: not just the preparation time, but the time staying up to date on the latest payroll regulations.
You’ll save money: every year one in three small business pays an IRS penalty. With our no penalty guarantee, you will never have to worry about getting burned by the IRS.
You’ll save energy: without the stress of IRS payroll tax issues and the worry of hoping you did your payroll correctly, you can devote more time to running your business.